10月31日(ri),福建(jian)水投(tou)集團(tuan)召開“96396”供(gong)水服務(wu)熱線(xian)(xian)啟(qi)動會(hui),正式啟(qi)用(yong)集團(tuan)系(xi)統統一(yi)的供(gong)水服務(wu)熱線(xian)(xian)。
黨委書記、董(dong)事(shi)長梅長河在(zai)啟動會上指(zhi)出,集團公(gong)司在(zai)全省擁(yong)有40家供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)企(qi)(qi)業,日(ri)供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)能(neng)力近350萬(wan)噸(dun),供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)用(yong)戶(hu)(hu)(hu)近250萬(wan),服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)人(ren)口超過千萬(wan),是(shi)省內最大的供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)企(qi)(qi)業。供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)是(shi)人(ren)民(min)群(qun)(qun)眾獲(huo)得(de)感、幸福感、安全感的重要(yao)(yao)(yao)一(yi)環(huan)。他強調(diao),一(yi)要(yao)(yao)(yao)以熱線(xian)啟動為契機,提(ti)升(sheng)供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)水(shui)(shui)(shui)(shui)(shui)(shui)平。要(yao)(yao)(yao)打造有溫度的供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu),認真對(dui)待每一(yi)個用(yong)戶(hu)(hu)(hu)的每一(yi)項(xiang)訴求(qiu)(qiu),推出一(yi)系(xi)列便民(min)利企(qi)(qi)的暖(nuan)心服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)舉措,形成(cheng)具有福水(shui)(shui)(shui)(shui)(shui)(shui)特色的供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)品質;要(yao)(yao)(yao)打造高效率(lv)的供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu),為轄區企(qi)(qi)業、群(qun)(qun)眾提(ti)供(gong)(gong)(gong)(gong)“一(yi)站(zhan)式”供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)訴求(qiu)(qiu)響應(ying)(ying)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu),做到有呼必(bi)應(ying)(ying),有應(ying)(ying)必(bi)回(hui);要(yao)(yao)(yao)打造夠專(zhuan)業的供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu),努力提(ti)升(sheng)運(yun)維專(zhuan)業水(shui)(shui)(shui)(shui)(shui)(shui)平和運(yun)維效率(lv),用(yong)專(zhuan)業的服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)贏得(de)用(yong)戶(hu)(hu)(hu)的信賴(lai)。二要(yao)(yao)(yao)以服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)熱線(xian)為抓手,打響供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)品牌(pai)。要(yao)(yao)(yao)與(yu)黨建深(shen)度融(rong)合(he),用(yong)榮譽擦(ca)亮供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)金字招牌(pai);要(yao)(yao)(yao)與(yu)文化(hua)高度契合(he),在(zai)供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)戰線(xian)上弘揚(yang)水(shui)(shui)(shui)(shui)(shui)(shui)潤萬(wan)家的奉獻精(jing)神,引(yin)導廣(guang)大干部(bu)職工愛崗敬業、用(yong)心服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu);要(yao)(yao)(yao)與(yu)宣傳有機結合(he),讓“96396,你(ni)用(yong)水(shui)(shui)(shui)(shui)(shui)(shui)我(wo)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)”供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)口號(hao)深(shen)入人(ren)心,讓“96396”成(cheng)為家喻戶(hu)(hu)(hu)曉的供(gong)(gong)(gong)(gong)水(shui)(shui)(shui)(shui)(shui)(shui)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)品牌(pai)。
會(hui)上,集(ji)(ji)團(tuan)(tuan)黨委(wei)委(wei)員、副總(zong)經理(li)葉(xie)輝通(tong)報了供(gong)水(shui)服務(wu)熱線前期籌備情況,首批試點(dian)企業代表(biao)福清水(shui)務(wu)公(gong)司、服務(wu)保障單位中移在線公(gong)司分別作(zuo)了表(biao)態發言(yan)。集(ji)(ji)團(tuan)(tuan)公(gong)司紀委(wei)(監(jian)察專員辦(ban))紀檢監(jian)察室、運(yun)營(ying)管理(li)部,中閩水(shui)務(wu)集(ji)(ji)團(tuan)(tuan)、水(shui)務(wu)發展集(ji)(ji)團(tuan)(tuan)及所屬供(gong)水(shui)企業,水(shui)投科技(ji)公(gong)司、中移在線公(gong)司有關負(fu)責同志參(can)加啟動會(hui)。
福建水(shui)投集團“96396”供(gong)水(shui)服(fu)務(wu)熱(re)線覆蓋移動、聯通、電信(xin)(xin)(xin)三大通信(xin)(xin)(xin)網絡(luo),全天候為(wei)用(yong)戶提供(gong)業務(wu)咨詢、故障報修、用(yong)水(shui)查詢、停水(shui)信(xin)(xin)(xin)息(xi)、投訴建議等服(fu)務(wu)。同時(shi),對客(ke)(ke)戶來電形成(cheng)信(xin)(xin)(xin)息(xi)記錄(lu)、派單(dan)接單(dan)、處理(li)回復的閉環管理(li),實現統一(yi)接聽(ting)、按(an)責轉辦、限時(shi)辦結、統一(yi)督辦、統一(yi)考(kao)核等功能,并(bing)將接單(dan)時(shi)間、工單(dan)完(wan)成(cheng)時(shi)間、客(ke)(ke)戶滿意度(du)納(na)入考(kao)核,持(chi)續提升服(fu)務(wu)質量和效率。目前(qian),福清(qing)、羅源、寧(ning)德、福安、邵(shao)武(wu)、屏南、東山(shan)、平潭水(shui)務(wu)公司等8家首批(pi)試點供(gong)水(shui)企(qi)業率先正(zheng)式上線運行。